Terms & Conditions

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okozo longboard bags Logo

Terms & Conditions

Check out your bag
okozo longboard bags Logo

Terms & Conditions

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1. Identification of the owner and general information

okozo is the trade name of the company 477 West GmbH. These Terms and Conditions regulate the access and use of the website www.weareokozo.com (hereinafter, the Website) owned by 477 West, as well as the services and products offered by 477 West on its website.

In compliance with the provisions of the regulatory regulations, the following data identifying the owner of the Website are set out:

477 West GmbH
Neuweg 18
55218 Ingelheim am Rhein

Johannes Dietrich

Amtsgericht Mainz HRB 50898

VAT Number

477 West provides this website subject to these terms and conditions. By visiting the website or using the website services or applications of the website, the user accepts these Terms and Conditions.

For access to the website, Users will not be required to register. However, in order to contract any of the services offered by 477 West, registration and acceptance of these terms and conditions by the User will be required before formalizing payment.

These Terms and Conditions of 477 West described below define the rights and obligations of 477 West and the Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (notwithstanding the fact that certain services may have special conditions) and to the placing of orders through the Website and replace any other conditions, unless previously agreed upon in writing between 477 West and the User.

2. Activity of the owner and characteristics of services and products

477 West is a company dedicated to the marketing of okozo products by telematic means. Through the website, 477 West offers items ideal for travel of the okozo brand.

3. User information

To purchase the products offered through the Website it will be necessary for the User to register through the registration form available on the Website.

The User will be responsible for maintaining the confidentiality of the data and information provided and restricting access to your computer and passwords to prevent unauthorized use.

In the event that the User has reason to believe that his/her data has been disclosed to a third party, or if it has been used in an unauthorized manner, or is likely to be used, he/she must inform 477 West immediately.

The User must verify that his or her information is correct and complete and inform 477 West when there is any variation and/or modification to the information provided during the purchase process.

4. Orders and terms of sale

The services and products offered through the okozo website are intended for the purchase by users of okozo branded products.

In order to place an order with okozo, the user must be over 18 years of age.

From the website weareokozo.com, okozo will ship orders with the European Union and UK.

In order to place orders through the Website, the User must provide a series of information prior to placing an order, through the purchase form, which will be necessary to process the order.

The User must accept 477 West’s Terms and Conditions, Privacy and Data Protection Policy, and Cookies Policy.

5. Price, payment method and discount codes

Once the form data has been filled in, the user must proceed to the payment of the order through the payment method specified on the Website.

Once the payment has been made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the shipping method requested and the destination address.

If at the time of payment there is any incidence that prevents the payment, the User will receive an automatic payment error message and his/her order will not be processed until the payment process is successfully completed.

The prices of the services are expressed in Euros (€), including taxes and handling and shipping costs, the amount of which will be indicated at the time of the final confirmation of each order. You can even see the price in your own currency, through a third party application and technology.

All prices shown are final prices, expressly including Value Added Tax (VAT), notwithstanding that the user will have at all times disaggregated information on the price of the product.

okozo may periodically offer discount codes to its Users. These discounts may only be applied in accordance with the instructions specified by 477 West with respect to each code, and in any case Users may only use one code per order.

The use of discount codes will not be compatible with certain promotional actions and collections.

6. Information about 477 West’s products and services

The data included on the website in each description of the products and services, in its photographs, graphic or iconographic representations or videos, as well as trade names, trademarks or distinctive signs of any kind, are for information purposes only. Therefore, 477 West declines any responsibility for the appearance of errors in such information, although it undertakes to take all measures within its power to correct the aforementioned errors or omissions as soon as possible after being informed of them.

7. Returns and right of withdrawal

In the event that the user is not satisfied with the products received in his order, the user, in accordance with the General Law for the Defense of Consumers and Users, will have a period of thirty (30) calendar days to return the entire order or, if you prefer, you can return any of the products that make up the total order and all without penalty and without having to indicate the reasons.

 477 West will only accept returns of unused products.

However, the User will be responsible for the direct cost of return to 477 West, whether he/she returns the order in its entirety or decides to return only some of the products in the order.

477 West will indicate how to ship the order to its offices or warehouses.

477 West is not responsible for the courier company that the User hires for the return of the order. In this regard, 477 West recommends the User to ask the courier company to provide proof of delivery once the courier has delivered the product to 477 West’s offices / stores, so that the User has proof that the product has been correctly delivered to 477 West.

The costs of returning the order (such as shipping costs via courier companies) will be borne directly by the User.

The product must be unused and with all its labels, packaging and, if applicable, original documentation and accessories that accompany it. If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer depreciation or that 477 West may refuse the return.

Once 477 West receives the order and verifies that it is in good condition, 477 West will proceed to refund all amounts paid by the User. If the User decides to return the order in its entirety, 477 West will refund the User all amounts paid (including the shipping costs of the purchase, not the return).

477 West will offer, instead of a refund, the possibility of sending a new product or the amount paid as a promotional code for future purchases. If the User only wishes to return one or some of the products that were part of the order, 477 West will not be able to refund the shipping costs that the User has paid for the entire order.

477 West informs Users that the refund period will depend on the method of payment used by the User to purchase the product:

– If the User has made the payment by credit or debit card, 477 West will refund the amount paid within 14 calendar days of the User’s decision to terminate the contract.

– If the User paid by PAYPAL, 477 West will refund the amount paid within 24-48 business hours after the User decided to terminate the contract. In any case, 477 West will refund the amounts paid as soon as possible and, in any case, within 14 calendar days from the date on which the User informed of his decision to withdraw from the contract.

8. Product exchange policy

In the event that the User wishes to exchange the product received, there will be 14 days from receipt of the order to formalize the return.

The User will be responsible for the direct cost of return to 477 West, whether he/she returns the order in its entirety or if he/she decides to return only some of the products in the order.

477 West will indicate how to ship the order to its offices or warehouses.

The product must be unused and with all its original labels, packaging and, if applicable, documentation and accessories accompanying it.

If this is not done by the User or if the product has been damaged in any way, the User agrees that the product may suffer depreciation or that 477 West may refuse the return.

Once 477 West receives the order and verifies that it is in good condition, 477 West will proceed to ship the desired product. If due to lack of stock, it is not possible to ship another product with the same characteristics, the User may choose between terminating the contract (i.e. refunding the amounts paid) or requesting the shipment of another model that the User voluntarily chooses.

The delivery of the product with identical characteristics or the new model of the User’s choice, as appropriate, will take place within 5-7 working days (if the product is on stock) from the date on which 477 West confirms to the User the replacement of the defective product or the shipment of the new model. The shipment of the new model will not entail any additional costs for the User.

9. Use of the Website

You may not use the Website for fraudulent purposes or in connection with criminal offenses or illegal activities of any kind.

It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is, otherwise insulting or objectionable to third parties, or whose content contains computer viruses, political advertising, advertising content, chain mail, mass mailing or any other type of “spam” and, in general, any type of unnecessary inconvenience or inconvenience.

The User agrees to make a lawful, diligent, honest, and correct use of all information or content accessed through the Website or third party websites that can be accessed through links on the Website, all under the principles of good faith and with respect at all times. to current legislation and these Terms and Conditions.

Likewise, the User agrees not to maliciously or intentionally cause any damage or harm that may undermine or alter the Website itself, introduce or spread computer viruses that cause unauthorized alterations to the Website’s content or systems.

477 West reserves the right to deny access to the Website or even cancel orders to Users who misuse the content and/or violate any of the conditions contained in this document.

10. Intellectual or industrial property

The intellectual property rights of the website weareokozo.com, its source code, design, navigation structures and the various elements contained therein are owned by 477 West, which has the exclusive rights to exploit the same in any form and especially the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.

477 West informs that it does not grant any license or express or implicit authorization of any kind on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Website. It is strictly forbidden to reproduce all or part of the contents of the Website, even by hyperlink, without the express written consent of 477 West. Unauthorized use of this content will give rise to the legally established responsibilities.

11. Hyperlinks

The hyperlinks contained on the website may lead to third party websites. 477 West assumes no responsibility for the content, information or services that may appear on these sites, which will be understood as offered exclusively by 477 West, and in no case imply any relationship, acceptance or endorsement between 477 West and the persons or entities. holders of such content or owners of the sites where they are located.

12. Partial nullity

In the event that any provision of these Terms and Conditions is declared invalid, the remaining provisions shall remain in full force and effect and shall be construed in the spirit of these Terms and Conditions.

13. Modifications

The information on this website is current as of the date of its last update. 477 West reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications to the Terms and Conditions will take place from the moment of their publication on this Website.

14. Campaign personalization

The User is subject to a random campaign, so the shipping terms applicable to each order may vary randomly. The User’s personal data will not be taken into account as a variable in determining the particular conditions of each order.

15. Notifications

All communications between 477 West and the User regarding orders placed through the Website will be made in writing and in accordance with the communication procedures set forth in these Terms and Conditions for each particular case.

16. Languages

477 West may translate these Terms and Conditions, its Privacy Policy or any other operating standard, policy, or procedure that may be published on the Website. The English version shall prevail in case of conflict.

17. Supplier ethics policy

As a reputable and reliable company committed to providing high quality products to its customers, 477 West recognizes its obligation to ensure that suppliers act in an ethical manner. We expect our suppliers to regularly provide an environment that protects the health and safety of employees, as well as their basic human rights. All suppliers must comply with their national labor laws and regulations. 477 West will never knowingly procure supplies from countries that violate the above principles. We also expect our suppliers to transfer these principles to deal with their own suppliers. Due to the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of every individual involved in the production of our products. However, as 477 West continues to grow, it recognizes the importance of taking the initiative and doing everything possible to uphold the rights of those involved in the manufacture of its products.

18. Applicable law and jurisdiction

These Terms and Conditions are subject to German law.

Furthermore, pursuant to the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online, 477 West informs you that, in the in the event of a dispute, the User resident in the European Union may resort to the “Online Platform for Dispute Resolution” developed by the European Commission, in order to attempt to resolve out of court any dispute arising from the provision of services by the European Union.

To access the “Online Platform for Dispute Resolution” you can do so through the following link: http://ec.europa.eu/consumers/odr/. (In any case, 477 West notifies the User that he/she has a Complaint Form through which he/she can make any complaint or claim regarding the services provided by 477 West.